FAQs

Ordering & Discounts

Can I change or cancel my order?
Orders cannot be modified after shipping. Please check all details carefully before placing your order. You may request cancellation within 12 hours of ordering.

How do I apply a discount code or promotion?
If a discount code is available, it will be shown on the product page. Enter it at checkout. For direct discounts, the checkout price already reflects the promotion.

Payment

What payment methods are accepted?
We accept Google Pay, Apple Pay, UnionPay, Bancontact, American Express, Mastercard, Visa, Shop Pay.

Is my payment secure?
Yes, all payments are protected with industry-standard encryption.

What if payment fails?
Check your details, contact your bank if needed, or try a different payment method.

Shipping & Delivery

Do you ship globally?
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Netherlands, New Zealand, Norway, Spain, Italy, Sweden, Switzerland, United Kingdom (4 of 5 regions, excludes British Forces), United States (53 of 62 states, excludes Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe)

Where do you ship and how long does delivery take?
We ship from our China workshop via SF International and CNE Express. Delivery usually takes 6–10 days, rarely exceeding 15 days. Delays may occur due to severe weather or major holidays.

Do you offer free shipping?
Free shipping for all orders.

How can I track my order?
After shipping, you’ll receive a tracking number by email. Track your package at 17track.net.

Returns & Exchanges

Can I return or exchange items?
Eligible items can be returned or exchanged within 60 days.

Who pays return shipping?

  • Quality issues or wrong items: free return label provided.

  • Non-quality reasons: customer pays shipping fee.

How long until I receive a refund?
Refunds are processed within 3 business days after receiving and inspecting the returned item.

Products & Care

What materials are used?
We use walnut and other premium solid woods, crafted for durability and elegance.

How should I care for my products?
Maintain with wood wax oil. Items in contact with food can be treated with olive oil.

Account & Login

Do I need an account to order?
No, guest checkout is available. Accounts allow faster checkout and easier tracking.

What if I forget my password?
Reset it via the login page.

Privacy & Security

Is my information safe?
Yes, we follow strict privacy standards and encrypt all sensitive data.

For any further questions, please contact us at support@waloraliving.com or via the website inbox. We’ll respond within 12 hours.